Troubleshoot Driver Logs not Being Uploaded to the Portal Follow

If you're having trouble viewing the driver's logs in the portal yet can access recent logs stored in the app, the issue is likely due to the driver's mobile device lacking an internet connection.

Please refrain from uninstalling the app, as this will erase any saved logs.

To resolve this issue, follow these steps on the driver's mobile device:

1. Make sure airplane mode is disabled.
2. Ensure the mobile device is connected to the internet. Test the connection by performing a Google search or playing a YouTube video. 
3. If the mobile device is in an area without internet coverage, wait until it reaches a more populated location. If you're still unable to establish an internet connection, please contact your internet service provider for assistance.
4. After establishing an internet connection and pairing the ELD to the driver's mobile device via Bluetooth, log in and out of the app. This action will synchronize the logs. If the logs don't synchronize on the first attempt, please try again.